Refund policy

Returns & Exchanges

Pre-Conditions for Returns & Exchanges

Your satisfaction is our priority. If you are unhappy with a purchase made online, you may exchange it within 7 days of receipt for store credit. The store credit has no expiration date. The 7 days are calculated from the date you receive the product to the date it is picked up by your logistics company.

Please note:

  1. All sales are final; we have a no refund policy.

  2. Exchanges are only allowed for items sold from available stock. Products sourced especially for you are not eligible for exchanges.

To exchange a product:

  • Return the product along with a request for store credit.

  • Apply the store credit to your next purchase.

  • If the new product costs more than the credit, you will need to pay the difference. Any leftover credit can be used for future purchases.

Sometimes dissatisfaction may be due to fit. We encourage you to book a frame tune-up at any of our stores, where our expert technicians can make simple adjustments to improve comfort.

All store credits are issued subject to a thorough quality check of returned products.

Product-Specific Pre-Conditions

Contact Lenses

  • Must be returned unopened and in their original condition.

  • Returns will not be accepted if the box has been opened or tampered with.

Sunglasses & Frames

  1. Must be in unused and unworn condition.

  2. Provide proof of purchase (physical or electronic invoice) with the return request.

  3. All included itemsā€”tags, warranty certificates, product catalogues, usage & care instructions, dust bags, etc.ā€”must be returned in their original condition.

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Refund Policy

Your satisfaction is our priority. If you are unhappy with a purchase made online, you may exchange it within 7 days of receipt for store credit. The store credit has no expiration date. The 7-day period is calculated from the date you receive the product to the date it is picked up by your logistics company.

Please note:

  • All sales are final; we have a no refund policy.

To exchange a product:

  • Return the product along with a request for store credit.

  • Apply the store credit to your next purchase.

  • If the new product costs more than the credit, you will need to pay the difference.

  • Any leftover credit can be applied to future purchases.

Sometimes dissatisfaction may be due to fit. We encourage you to book a frame tune-up at any of our stores, where our expert technicians can make simple adjustments to improve comfort.

All refunds or store credits are subject to a thorough quality check of returned products.

Product-Specific Pre-Conditions

Contact Lenses

  • Must be returned unopened and in their original condition.

  • Returns will not be accepted if the box has been opened or tampered with.

Sunglasses & Frames

  1. Must be in unused and unworn condition.

  2. Provide proof of purchase (physical or electronic invoice) with the return request.

  3. All included itemsā€”tags, warranty certificates, product catalogues, usage & care instructions, dust bags, etc.ā€”must be returned in their original condition.

For more details and FAQs, please click here.